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Enterprises that need greater agility and faster time to market are moving to multi-cloud. As a result, this is seeing a shift to the internet as the new WAN. While the internet might initially seem a big cost saver, trusting your business to best-effort internet brings hidden challenges: what you can’t see can cause you the biggest problems. Using the internet successfully for your business connectivity requires understanding where you want your business to get to and balancing these requirements versus your risk tolerance. This paper discusses how to drive business value from the internet.